Privacy Policy

1. Who we are

2. Information we collect

Depending on how you interact with us, we may collect the following information:

• Name, email address, phone number, and WhatsApp number.
• City or location.
• College, university, profession, or learner category, such as student, working professional, or homemaker.
• Course interest, enquiry details, and communication preferences.
• Age or date of birth where needed to identify whether parent or guardian consent is required.
• Parent or guardian name, relationship, and contact details for learners under 18.
• Admission, enrolment, attendance, test-sheet, certificate, and course-related records.
• Payment-related information limited to the payer name and transaction reference or transaction ID.
• Information about how you heard about Learn With Afsha Academy, such as Instagram, WhatsApp, YouTube, contact/referral, or another source.
• Testimonials that you voluntarily submit, where you have given the required permission for publication.
• Technical, usage and source information, such as IP address, browser and device information, operating system, language preferences, pages visited, referring page or website, form-submission date and time. If you visit through an advertisement, social-media post, WhatsApp link, or other campaign link, we may also collect campaign-attribution information to understand the source of your visit and improve our website and marketing activities.

Payment safety: We do not ask for or store card numbers, CVV numbers, OTPs, online-banking passwords, bank-account passwords, or payment screenshots.

3. How we use your information

• To respond to course, admission, and general enquiries.
• To contact prospective or enrolled learners through email, phone, or WhatsApp.
• To process admissions, enrolments, payments, and installment-related communication.
• To provide class, batch, fee, event, course, attendance, assessment, and certificate updates.
• To maintain internal academic, payment, and administrative records.
• To issue certificates where applicable.
• To respond to complaints, refund requests, and other support requests.
• To improve our website, understand website traffic, and evaluate how visitors use our website.
• To send promotional emails or WhatsApp messages only where you have separately chosen to receive them.
• To protect our website, users, learning environment, and records from misuse or unauthorised activity.

4. Marketing choices

Marketing consent is optional. You do not need to agree to promotional messages in order to submit an enquiry, apply for a course, or enrol.

If you opt in, we may send course updates, offers, events, and learning-related promotional messages by email and/or WhatsApp. You may opt out at any time by using an unsubscribe link where available, replying to the message where appropriate, or emailing info@learnwithafsha.com .

5. Payments

At present, course payments are accepted through the UPI ID or QR code shared by Learn With Afsha Academy. We do not accept cash payments.

We retain limited payment information, including the payer name and transaction ID, to confirm payments, maintain records, process refunds where applicable, and address payment queries.

6. Cookies, analytics, and similar technologies

Our website uses Google Analytics to help us understand website traffic and usage. Google Analytics may collect technical and usage information through cookies or similar technologies.

Our website may also use essential technical features, including session, authentication, and CSRF-related technologies where applicable. These help forms, login-related features, and website security function properly.

You can manage or delete cookies through your browser settings. Please note that blocking essential cookies may affect some website features.

7. Third-party links

Our website may contain links to third-party platforms, including WhatsApp and social-media platforms. If you leave our website or interact with a third-party service, that platform’s own privacy policy and terms will apply. We are not responsible for third-party privacy practices.

8. Learners under 18

Our courses are intended for learners aged 16 and above. Where a learner is under 18, we require parent or guardian details and consent before completing enrolment and processing the learner’s information for course-related purposes.

We do not knowingly provide services to children under 13.

9. How long we keep information

10. Your choices and requests

Subject to applicable law, you may ask us to correct inaccurate personal information, withdraw consent where processing is based on consent, stop promotional communication, or request deletion of personal information that we no longer need.

To make a request, email info@learnwithafsha.com from your registered email address where possible. We may need reasonable information to verify your identity before acting on a request.

A deletion request may not apply to information we must retain for payment, accounting, legal, fraud-prevention, dispute-resolution, certificate-verification, or other legitimate record-keeping purposes.

11. Security

We take reasonable organisational and technical steps to protect personal information from unauthorised access, misuse, alteration, loss, or disclosure. However, no internet-based system can be guaranteed to be completely secure.

12. Changes to this Policy

We may update this Privacy Policy when our practices, services, technology, or legal obligations change. The revised version will be posted on this page with an updated “Last updated” date.